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Become an ING tester and help us make your bank better!


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Want to help make ING even better?


We are constantly trying to bring our bank closer to you, our customer. By making your banking as easy and convenient as possible. And that is where we could use your help!

Want to take part in one of our interviews or online surveys? Care to share your point of view on our products and services? Go ahead and sign up! We will contact you as soon as our next survey is ready.

Personal contact with your bank

Taking part in an interview is the ideal way to make suggestions and let us know what you want to see us do differently.

Insight into our way of working

Experience first-hand how ING develops its online products and services. Your feedback goes straight to the people who can actually use it!

Independent research team

While the research team forms part of ING, it works entirely independently and looks for solutions together with you.

Compensation for your time

As a token of appreciation, you will receive e.g. a voucher or similar reward for your time and feedback.

Join us in making ING even better

Help shape the future of ING

No problem. Simply fill in your details below.



You are signed up for our test panel.

What's next?

  • We will confirm your registration by e-mail.
  • We will contact you as soon as there is a survey in which you can take part.

Frequently asked questions

How does it work?

Fill in the registration form and we will add you to our research panel. We will then contact you when we next organise a study for which your opinion could help us.
Naturally, you do not have to attend if you are unable. You are free to help out whenever convenient.

Where do the surveys take place? How long does it take?

The surveys usually take place at ING’s head office in Etterbeek and take about 1 hour.
Sometimes, we also conduct online surveys which only take about 10 to 20 minutes. Ideal if you don’t have the time or ability to get to our offices.

What will I have to do?

We conduct different kinds of surveys. The most common ones are:
  • workshops where we test certain products or services in detail. In these cases, you will be asked to try out a specific online service after which, the researcher will ask you a number of questions: whether you found it easy to use, what did you expect would happen after clicking a certain button, what you would improve, etc.
  • studies in which we try to gather as many insights as possible via online questionnaires. We may, for instance, ask you to put certain menu items into categories or tell us what you think of the name of a new account, etc.

Your answers, reactions and suggestions will help us make ING the best possible bank for its customers.

Do I need to know anything about banking to take part?

No, absolutely not. We are inviting you to take part because we value your opinion as a customer. It doesn’t matter what your background is.

What happens with my suggestions and remarks?

We will put them to work! Your responses and remarks during the survey show us how our customers use our services and products. Thanks to those insights, we can make changes and adjustments that are of real use to our customers.

What do I get in return?

Personal interviews usually take about 1 hour. In return, we will offer you a gift voucher valued at 50 euros.
Online surveys by the research team take around 10 to 20 minutes. We will offer you a small reward as compensation for your time.

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