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Got a question? Four ways to get an answer!

  • Using our search engine (top of each page on our website). You can access a huge amount of information.
  • Via the Self-Service Corner on your ING Banking App or Home’Bank. In this area, you can handle most of your banking matters yourself.
  • Via a phone call. For any question regarding your personal banking matters requiring your identification, the simplest method is to contact us via your ING Banking App, and go to Service. You will be identified automatically. We will respond to you from Monday to Friday, between 8.00 am and 8.00 pm, and on Saturdays, between 9.00 am and 5.00 pm.
  • Using the form below. If the above methods did not provide the expected result? Complete this form. We will get back to you as soon as possible.

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